Terms of Service

1.1 Agreement to Terms

Your access to and use of the Services is conditioned on your acceptance of and compliance with these Terms. If you disagree with any part of these Terms, then you may not access or use the Services. These Terms apply to all visitors, users, customers, and others who access or use the Services.

1.2 Eligibility Requirements

To use our Services, you must:

• Be at least 18 years of age or the age of majority in your jurisdiction
• Have the legal capacity to enter into binding contracts
• Provide accurate, current, and complete information during registration
• Maintain the confidentiality of your account credentials
• Be responsible for all activities that occur under your account

1.3 Updates to Terms

We reserve the right to modify or replace these Terms at any time at our sole discretion. We will provide notice of material changes by posting the new Terms on this page and updating the "Last Updated" date. Your continued use of the Services after any such changes constitutes your acceptance of the new Terms.

"Company," "We," "Us," or "Our"

Refers to Pizza Ranch, a food service business operating from БЦ Бутон, Krasnyy Prospekt, 17/1, 6 Etazh, Novosibirsk, Novosibirskaya oblast', Russia, 630099.

"You," "Your," or "User"

Refers to the individual or entity accessing or using our Services.

"Services"

Our website, mobile applications, food ordering platform, delivery services, and all related features and functionalities.

"Content"

All text, graphics, images, music, software, audio, video, information, and other materials available through the Services.

"Website"

Our website located at pizza-ranchs.rest and any associated subdomains or mobile applications.

"Order"

A request for food products or services submitted through our platform.

"Delivery Zone"

The geographical areas where we provide delivery services, as determined by us from time to time.

3.1 Permitted Use

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to use our Services for the following permitted purposes:

• Personal, non-commercial use of the Website and mobile applications
• Ordering food products and services offered by Pizza Ranch
• Accessing information about our menu, pricing, and services
• Creating and managing your user account
• Providing feedback and reviews about our services
• Compliance with all applicable local, state, national, and international laws and regulations

3.2 Prohibited Use

You agree not to use the Services for any of the following prohibited purposes:

• Engaging in any unlawful, illegal, or criminal activities
• Violating the rights of others, including privacy and intellectual property rights
• Transmitting harmful, offensive, or inappropriate content
• Attempting to gain unauthorized access to our systems or networks
• Interfering with or disrupting the Services or servers
• Using automated scripts, bots, or other automated means to access the Services
• Collecting or harvesting personal information of other users
• Impersonating any person or entity or misrepresenting your affiliation
• Distributing spam, unsolicited messages, or promotional materials
• Reverse engineering, decompiling, or disassembling our software
• Creating multiple accounts to circumvent restrictions
• Using the Services for commercial purposes without our written consent

4.1 Registration Requirements

To access certain features of our Services, you may be required to create an account. When creating an account, you agree to:

• Provide accurate, current, and complete information
• Maintain and promptly update your information
• Choose a secure password and keep it confidential
• Accept full responsibility for all activities under your account
• Notify us immediately of any unauthorized use of your account

4.2 Account Security

You are solely responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to immediately notify us of any unauthorized use of your account or any other breach of security. We will not be liable for any losses arising from unauthorized use of your account.

4.3 Account Termination

We reserve the right to terminate or suspend your account at any time, with or without notice, for any reason, including but not limited to violation of these Terms. Upon termination, your right to use the Services will cease immediately, and we may delete your account and all associated data.

5.1 Food Safety and Quality Standards

Pizza Ranch is committed to maintaining the highest standards of food safety and quality. We comply with all applicable food safety regulations and health department requirements. Our kitchen staff follows strict hygiene protocols, and all food is prepared in accordance with established food safety guidelines.

5.2 Allergen Information and Disclaimers

Customers with severe allergies should consult with restaurant management before ordering. We are not liable for allergic reactions resulting from undisclosed allergies or cross-contamination.

5.3 Menu and Pricing

Our menu items, descriptions, and prices are subject to change without notice. We strive to maintain accurate information, but occasional errors may occur. In case of pricing errors, we reserve the right to cancel orders or request additional payment before fulfillment.

5.4 Order Acceptance and Modifications

All orders are subject to acceptance by Pizza Ranch. We reserve the right to refuse or cancel any order for any reason, including but not limited to:

• Product unavailability
• Pricing errors
• Suspected fraudulent activity
• Outside our delivery zone
• Failure to meet minimum order requirements

Order modifications or cancellations must be requested within 5 minutes of order placement. After food preparation begins, modifications may not be possible.

5.5 Delivery Terms and Timing

Delivery is available within our designated delivery zones during operating hours. Estimated delivery times are approximate and may vary due to weather, traffic, order volume, or other factors beyond our control. We are not liable for delays in delivery.

Minimum Order Requirements: A minimum order value of $15.00 applies for delivery orders. Orders below this threshold must be picked up in-store.

Delivery Zones: Delivery is currently available within a 5-mile radius of our location. Please check our website or contact us to confirm if your address is within our delivery zone.

5.6 Temperature-Sensitive Item Handling

We take special care to maintain proper temperatures for hot and cold items during preparation and delivery. However, temperature variations may occur during transport. Items should be consumed promptly upon delivery for optimal quality and food safety.

5.7 Payment Terms

Payment is required at the time of order placement. We accept major credit cards, debit cards, and other payment methods as indicated on our platform. By providing payment information, you authorize us to charge the total amount of your order, including applicable taxes, fees, and gratuities.

5.8 Returns and Refunds

Due to the perishable nature of food products, returns are not accepted. Refund requests must be made within 24 hours of order receipt and are subject to our Refund Policy. Refunds may be issued for orders that are significantly delayed, incorrect, or of poor quality.

6.1 Our Intellectual Property

The Services and all content, features, and functionality are owned by Pizza Ranch and are protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property laws. This includes but is not limited to:

• Pizza Ranch name, logo, and trademarks
• Website design, layout, and user interface
• Menu descriptions and food photography
• Software, applications, and proprietary technology
• Marketing materials and promotional content
• Recipe formulations and preparation methods

6.2 Limited License to Users

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Services for personal, non-commercial purposes. This license does not include the right to:

• Reproduce, distribute, or display our content for commercial purposes
• Modify, adapt, or create derivative works
• Use our trademarks or logos without written permission
• Remove or alter any proprietary notices

6.3 Copyright Infringement Reporting

We respect intellectual property rights and expect our users to do the same. If you believe that content on our Services infringes your copyright, please contact us at [email protected] with detailed information about the alleged infringement.

7.1 User-Generated Content

Our Services may allow you to submit, upload, or post content such as reviews, comments, photos, or feedback ("User Content"). You retain ownership of your User Content, but by submitting it, you grant us a worldwide, non-exclusive, royalty-free license to use, display, reproduce, modify, and distribute your content for business purposes.

7.2 Content Standards

You are solely responsible for your User Content and must ensure it:

• Is accurate and not misleading
• Does not violate any laws or regulations
• Does not infringe on third-party rights
• Is not offensive, defamatory, or inappropriate
• Does not contain harmful or malicious code

7.3 Content Moderation

We reserve the right to review, edit, or remove any User Content that violates these Terms or is otherwise objectionable. However, we are not obligated to monitor all User Content and do not endorse or guarantee the accuracy of user-submitted information.

8.1 "As Is" Service Provision

The Services are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied. We disclaim all warranties, including but not limited to:

• Merchantability and fitness for a particular purpose
• Non-infringement of third-party rights
• Accuracy, completeness, or reliability of content
• Uninterrupted or error-free service operation
• Security or freedom from harmful components

8.2 Service Availability

We do not warrant that the Services will be available at all times or free from interruptions, delays, or technical difficulties. We may suspend or discontinue Services for maintenance, updates, or other operational reasons.

8.3 Third-Party Content Disclaimer

The Services may contain links to third-party websites or content. We do not endorse or assume responsibility for third-party content, products, or services. Your interactions with third parties are solely between you and the third party.

8.4 Professional Advice Disclaimer

Information provided through our Services is for general informational purposes only and should not be considered as professional nutritional, medical, or dietary advice. Consult with qualified professionals for specific dietary needs or health concerns.

9.1 Maximum Liability Limits

To the maximum extent permitted by applicable law, Pizza Ranch's total liability for any claims arising out of or relating to these Terms or the Services shall not exceed the total amount paid by you to us in the twelve (12) months preceding the claim, or $100, whichever is greater.

9.2 Excluded Damages

In no event shall we be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

• Loss of profits, revenue, or business opportunities
• Loss of data or information
• Business interruption or downtime
• Personal injury or property damage (except where prohibited by law)
• Emotional distress or mental anguish
• Third-party claims or losses

9.3 Essential Purpose

The limitations set forth in this section shall apply even if our limited remedies are found to have failed their essential purpose. Some jurisdictions do not allow the exclusion of certain warranties or limitation of liability, so these limitations may not apply to you.

10.1 User Indemnification Obligations

You agree to indemnify, defend, and hold harmless Pizza Ranch, its officers, directors, employees, agents, contractors, and affiliates from and against any and all claims, demands, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to:

• Your use or misuse of the Services
• Your violation of these Terms
• Your User Content or submissions
• Your violation of any third-party rights
• Any fraudulent or illegal activities
• Your negligent or wrongful conduct

10.2 Defense and Settlement Rights

We reserve the right to assume the exclusive defense and control of any matter subject to indemnification, and you agree to cooperate with our defense. You may not settle any claim without our prior written consent.

11.1 Third-Party Content

Our Services may contain links to third-party websites, applications, or services that are not owned or controlled by Pizza Ranch. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party services.

11.2 No Endorsement

The inclusion of any link does not imply endorsement by us of the linked site or service. Your use of third-party services is at your own risk and subject to their respective terms and conditions.

12.1 Termination by Company

We may terminate or suspend your access to the Services immediately, without prior notice or liability, for any reason whatsoever, including but not limited to breach of these Terms, suspected fraudulent activity, or discontinuation of Services.

12.2 Effect of Termination

Upon termination, your right to use the Services will cease immediately. We may delete your account and all associated data. Provisions that by their nature should survive termination shall survive, including ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

13.1 Applicable Law

These Terms shall be governed by and construed in accordance with the laws of the United States, without regard to conflict of law provisions. Any legal action or proceeding arising under these Terms will be brought exclusively in the federal or state courts located in the United States.

13.2 Dispute Resolution

Before filing any lawsuit, we encourage you to contact us directly to resolve any disputes. We are committed to working with our customers to address concerns in a fair and timely manner.

14.1 Right to Modify

We reserve the right to modify or replace these Terms at any time at our sole discretion. If a revision is material, we will provide at least 30 days notice prior to any new terms taking effect.

14.2 Notification of Changes

We will notify you of changes by posting the new Terms on this page and updating the "Last Updated" date. We may also notify you via email or through a notice on our Services.

14.3 Acceptance of Changes

Your continued use of the Services after we publish revised Terms means that you accept and agree to the changes. If you do not agree to the revised Terms, you must stop using the Services.

15.1 Entire Agreement

These Terms constitute the entire agreement between you and Pizza Ranch regarding the use of the Services, superseding any prior agreements between you and us relating to the Services.

15.2 Severability

If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law, and the remaining provisions will continue in full force and effect.

15.3 Waiver

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. The waiver of any such right or provision will be effective only if in writing and signed by a duly authorized representative of Pizza Ranch.

15.4 Assignment

You may not assign or transfer these Terms or your rights hereunder, in whole or in part, without our prior written consent. We may assign these Terms at any time without restriction.

15.5 Force Majeure

Neither party will be liable for any failure or delay in performance under these Terms due to circumstances beyond their reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, labor disputes, or government actions.

16.1 How to Reach Us

If you have any questions about these Terms, please contact us using the following information:

16.2 Response Times

We strive to respond to all inquiries within 24-48 hours during business hours (Monday-Friday, 9:00 AM - 6:00 PM). For urgent matters related to food orders, please call our phone number directly.

16.3 Legal Notices

All legal notices, including but not limited to notices of copyright infringement, subpoenas, or other legal documents, should be sent to our business address listed above, marked "Attention: Legal Department."